I work for a high-energy, high-volume in-house defense firm. There is no way we could operate and facilitate our cases as efficiently as we do without the assistance of Records Imaging Service. The company’s commitment to delivering us the records we need when we need them is unmatched. I know there are other vendor choices out there, and believe me, our firm has tried a bunch of them. None have matched the professionalism and quality I’ve seen from RIS.

I’m a paralegal that supports several attorneys for an in-house insurance defense firm. I have been using Records Imaging Service for nearly 12 years. During that span, RIS has delivered time and time again. One of the most impressive things I’ve come to learn about RIS is how easy they make the process of ordering medical records. I simply provide them with the names of the facilities, sometimes without even knowing an address, and in turn, I’m getting an email notification a few weeks later that the records are available. Whatever they have done to streamline this process is remarkable, and one of the many reasons I continue to use them.

When I was the Manager of the Staff Counsel office for Safeco Insurance in Ohio, we exclusively used Records Imaging Service to obtain a variety of documents. These included all medical records, radiology studies, billing statements, etc. related to our cases. The customer service team and management were always attentive to our account. If the rare problem ever came up, Mr. Humbach and/or his staff were quick to address and resolve it. My team and I are delighted with RIS’s commitment to customer service and the overall quality of their work.

As a paralegal with a multitude of job responsibilities, it’s refreshing to know that I can put my trust in a service to assist me with the collection of various medical records during discovery. I have been using Records Imaging Service for more than 10 years, and their experience, expertise, and courteous service over this span has been impeccable.  I don’t know what I would do without them.

As a partner in a small but heavy-volume insurance defense law firm, my staff and I rely heavily on the services of Records Imaging Service. Whether we need medical records during discovery or need same-day trial subpoenas prepared and issued, I have entrusted RIS over the years. They have delivered every time.

Records Imaging Service is the most trustworthy records retrieval vendor I’ve ever used. It’s so nice to be able to assign a vendor a project and not have to chase down the results. RIS has a team of extremely knowledgeable and professional individuals that go above and beyond to make our jobs easier. Thank you from our entire staff.